Skilled Nursing Pharmacy
Pharmacy Customer Service Technician
Full Time • SNP - West Covina
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Role:
Join Skilled Nursing Pharmacy as a Pharmacy Customer Service Technician, where you will be the vital link between our patients and their medications. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service in the healthcare industry.
Responsibilities:
- Responds to customer inquiries via telephone through customer service, refill line, fax verification and operator request line in a professional, timely, accurate and caring manner while consistently meeting all pharmacy guidelines and performance standards.
- Triage calls to various pharmacy departments (i.e. C2, IV, Cycle, RPh Clarification, Facility Billing, 3rd Party Billing, Accounting, etc.)
- Represent the pharmacy in a professional and courteous manner in all interactions with patients.
- Conduct and document Daily Customer Courtesy Calls to various facilities which may require additional support to ensure a high level of customer satisfaction.
- Email a daily report of medication exclusions to the Administrators of designated accounts.
- Create, follow-up, and close Customer Service Tickets which are used to document various pharmacy or delivery issues.
- Daily posting in Basecamp Communication System any issues, errors, facility survey notification and End of Shift reports in an effort to keep managers and field representatives informed.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Participate in all in-service education programs provided by the pharmacy.
Requirements:
- High school diploma or equivalent; pharmacy technician certification preferred.
- Previous experience in a pharmacy or healthcare setting is a plus.
- Strong communication skills and a customer-focused demeanor.
- Ability to multitask and work efficiently under pressure.
- Basic knowledge of pharmacy operations and medication terminology.
- Proficient with computer systems and pharmacy software.
- Willingness to learn and adapt in a dynamic work environment.
- Reliable, punctual, and a team player.
Schedules:
- Current openings will have a 2:00pm - 4:00pm start time.
About Us:
Skilled Nursing Pharmacy has been serving the Industry, CA community for over a decade, providing personalized pharmacy services to skilled nursing facilities. Our commitment to quality care and customer satisfaction has earned us a loyal customer base, making us a trusted partner in healthcare. Employees appreciate our supportive work culture and opportunities for growth within the company.
Compensation: $19.00 - $21.00 per hour
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